Crypto Withdrawal Stuck or Under Review for Hours? Why It Sits at Under Review, Processing or Sent Without Arriving, and the Official Processing Times at Binance, OKX, Bybit and Bitget

A stuck withdrawal usually looks like one of three things: the withdrawal history has said “Under review” or “Pending” for a long time; the status says “Sent” or “Completed” but the other side says nothing has arrived; or the withdrawal will not go through at all and the page says you can withdraw only after 24 hours. Each has a different cause, and you contact a different party for each.

The short version: first check whether the withdrawal history shows a transaction ID (TxID). If there is no transaction ID, the withdrawal is still inside the sending exchange, so the problem is review, queuing or a security restriction, and you contact the sending exchange. If there is a transaction ID, look it up on a block explorer. If it succeeded on-chain, the address and network are right and it still has not arrived, the problem is at the receiving side, so contact the receiving side with the transaction ID. While you wait, do not submit the withdrawal again, and do not trust any “support agent” who messages you first offering to sort it out.

This article is a summary of information and not investment or legal advice. Withdrawal rules, review times and restrictions are set by each exchange and may change at any time. The details here were checked on the exchanges’ official help pages on 16 October 2026; go by the exchange’s current pages and notices.

Withdrawal stuck: find which stage your withdrawal history shows

A withdrawal passes through three stages: the exchange processes it, the blockchain confirms it, and the receiving side credits it. Binance’s help page (updated 2026-08-13) splits it the same way. The status in your withdrawal history tells you which stage it is stuck at:

Where it is stuck	What the withdrawal history shows	Who to contact
The exchange is still processing it	Under review, pending, processing, no transaction ID	The sending exchange
On-chain, waiting for block confirmations	Has a transaction ID; the block explorer shows unconfirmed	Wait for confirmation; it takes a bit longer when the network is congested
Succeeded on-chain, not credited by the receiver	Completed; the block explorer shows success	The receiving side (exchange or wallet)
Will not go through at all	The withdrawal page shows a restriction, a suspension or a request for more documents	The sending exchange; check the reason for the restriction

Each exchange names its statuses differently. This is how their official help pages put it (the interface wording may differ by language version):

OKX: withdrawal request → Pending → In Progress → Sent (OKX help page, updated 2026-08-26).
Bybit: Under Review → Withdrawal In Progress (approved, waiting to be put on-chain) → Sent (waiting for on-chain confirmation) → Withdrawal Completed; there are also Cancelled, Rejected and, when Travel Rule verification is needed, Pending Verification (Bybit help page, updated 2026-04-12).
Bitget: Pending means it is still being processed; Completed means it has been put on-chain and you can track it with the transaction ID (Bitget help page, published 2025-02-05).
Binance: Processing means you need to wait for confirmation to finish; Completed means it has been sent (Binance help page).

Whether you can cancel also depends on the status. Bybit says only withdrawals under review can be cancelled; once the transaction is on-chain, no exchange can reverse it.

Withdrawal under review or pending for a long time: why it has not gone on-chain

At this stage the money is still at the exchange. There is no transaction ID, and a block explorer will not find anything. The official help pages give three common kinds of reasons.

Queues, network congestion and maintenance

Queues: OKX says withdrawals are processed in the order they were submitted and cannot be moved up the queue manually, so the wait is longer when withdrawal volume is high.
Network congestion: Binance, Bybit and Bitget all say processing slows down noticeably when the network is congested. Bitget also says delays caused by network traffic are outside its control.
Maintenance or upgrades: when the exchange or a particular chain is under maintenance, withdrawals on that network are suspended. Both OKX and Bitget list this; check the exchange’s announcements.

When something goes wrong at the exchange itself, it may suspend withdrawals across the whole platform. For example, Bitget suspended withdrawals after its hot wallet was hacked on 24 September 2026 and did not fully restore them until 2 October; the details are in “Bitget review”. In that situation all you can do is wait for the official announcement.

Risk review and additional documents

Large withdrawals, or ones the system flags, go through extra review:

Bitget says large transactions may be reviewed manually, and flagged transactions may also be delayed.
Binance’s anti-scam measures temporarily restrict withdrawals to give you time to check whether you are being scammed; it says this lasts up to 24 hours. Triggers include sending to a blacklisted or newly flagged address and an unusually large amount (Binance anti-scam help page, updated 2026-08-13). When you see a “withdrawal under review” message, Binance asks you to wait for its notification email (Binance help page).
OKX suspends withdrawals for 48 hours for high-risk withdrawal addresses (OKX help page, updated 2026-08-05).
Bybit may restrict the account when the withdrawal address carries a risk warning, until you submit verification documents by email. When it asks for documents, the withdrawal is rejected if you do not submit them within 72 hours; once you do, it replies by email within 24 hours. The documents may be a selfie holding your ID with a handwritten date, a screen recording of your most recent deposit, or a small transfer from your old withdrawal address to the new one to prove the address is yours (Bybit additional verification help page, updated 2025-11-25).

If you are asked for documents, upload them only on pages inside the exchange’s official website or app, and do not reply to emails or messages from unknown sources.

Withdrawal restrictions after changing security settings or adding an address

This kind usually means the withdrawal “will not go through”, and the withdrawal page says how long you have to wait. The purpose is the same in every case: if your account is stolen and the thief changes your password or adds their own address, you have time to notice.

Exchange	What triggers it	How long
Binance	Changing your password and other security actions	24 to 48 hours; cannot be lifted before the period ends
OKX	Changing your login password, phone number, email or authenticator	24 hours
OKX	Withdrawing to an address just added to the whitelist	24 hours (new address lock, which can be turned off)
Bybit	Changing your password or email, resetting Google Authenticator	24 hours
Bitget	Resetting your login password or fund password, changing 2FA, changing your email or phone number	24 hours
Bitget	Logging in on a new device	That device cannot withdraw for 1 hour; other devices you have used are not affected

Sources: Binance (published 2020-01-08), OKX (updated 2026-08-05), Bybit (updated 2026-04-12), Bitget (published 2024-03-29).

Most of these restrictions lift automatically only when the time is up, and contacting support will not end them early. If you plan to change phones, reset 2FA or add a whitelist address, avoid days when you need to withdraw. How to turn on the whitelist and other security settings is in “Exchange account security settings compared”.

Sent, with a transaction ID: check it on a block explorer

A transaction ID means the exchange has already put the withdrawal on-chain. OKX’s steps for checking it are (OKX help page, updated 2026-08-11):

Find the withdrawal in your withdrawal history and copy the transaction ID (transaction hash).
Open the block explorer for the network you chose when withdrawing, for example Tronscan for Tron, Solana Explorer or Solscan for Solana, and Etherscan for Ethereum.
Paste the transaction ID into the search bar.

Once you find it, check three things:

Status: if it is unconfirmed, wait for confirmation; how long depends on the chain. Binance’s reference times are about 3 minutes for Tron, about 5 minutes for Ethereum and about 10 to 60 minutes for Bitcoin, and longer when the network is congested.
Receiving address: whether it is the address you meant to send to. Check the first and last few characters.
Network and token: which chain it went over, and whether it is the token the receiving side supports.

If the transaction ID cannot be found, you have usually picked the explorer for the wrong chain. OKX also says that if there is no transaction ID in the withdrawal history, OKX may not have processed the withdrawal yet.

Succeeded on-chain but not credited: the problem is at the receiving side

If the chain shows success, the money has left the sending exchange. Binance’s help page says it cannot help further with a withdrawal confirmed on-chain; you need to contact the platform or wallet behind the receiving address. Bybit’s help page says the same: if it shows as completed but you have not received it, contact the receiving side with the transaction ID.

At this point there are two possibilities:

The address, network and Memo are all correct: usually the receiving side has not credited it yet. It may be waiting for the number of confirmations it requires, or deposits on that chain may be delayed. In October 2026 I sent USDT from OKX to Bitfinex on Solana. OKX showed it as completed and it confirmed on-chain in two minutes, but Bitfinex credited it only about 6 hours later. What happened and the steps I checked are in “USDT deposit delayed: what to do”.
The wrong network, a missing or wrong Memo, or the wrong address: OKX and Bitget both list these as common reasons a withdrawal fails or does not arrive. Whether you can get it back, and how much each exchange charges, is in “USDT sent on the wrong network?”.

Official processing times at each exchange, and when to contact support

Most exchanges do not promise a fixed review time, but a few say how long to wait before contacting support:

Exchange	Official time	When to contact support
Binance	A transaction ID is usually generated within 1 to 30 minutes	If there is still no transaction ID after 6 hours, contact support with a screenshot of the withdrawal history
OKX	Processed in the order submitted; cannot be moved up the queue manually	Pending for more than 1 hour
Bybit	An instant withdrawal can take up to 15 minutes, longer when the network is congested	No waiting time given; use online support for special requests; after you submit documents, it replies by email within 24 hours
Bitget	No fixed time; depends on network speed, on-chain conditions and manual review of large amounts	If it stays pending, or for other problems that cannot be resolved, open a ticket

Sources and update dates as in each section above: Binance, OKX, Bybit, Bitget.

The times in the table are what the exchanges say, not guarantees. For other exchanges, go by each exchange’s help pages.

What to include when you contact support: give it all at once

When you open a support ticket, include all of this at once so support does not have to keep asking:

Coin and network (for example USDT, TRC20)
Amount
Withdrawal time
Transaction ID (if there is one)
Receiving address, plus the Memo for networks that need one
A screenshot of the withdrawal history

Bitget’s help page asks for the transaction ID, the receiving address and a screenshot of the withdrawal history; OKX suggests giving the receiving side the transaction ID, the coin and amount, the receiving address, the withdrawal time and any relevant screenshots. If the problem is at the receiving side, also add the block explorer link for the transaction.

Contact the exchange only through the support channels on its official website or in its app. People who message you first offering to speed up your withdrawal or clear a review are usually scammers; real support staff will never ask for your password, verification codes or seed phrase. Being told to pay an “unfreezing fee” or a “deposit” before you can withdraw is a common script with fake exchange apps; see “Crypto scam playbooks”.

What to do before your next withdrawal

Send a small test before a large amount: send the rest once the test arrives, so if something gets stuck, only part of it does.
Do not submit it again: if the first withdrawal is still under review or in the queue, submitting again will not make it faster and may leave more money stuck on the same problem.
Set up security settings early: changing your password, switching 2FA and adding whitelist addresses all trigger restrictions of 24 hours or more, so do them when you do not need the money soon.
Check the network and Memo first: before withdrawing, check the supported networks on the receiving side’s deposit page, and if a Memo is required, always fill it in. How to choose a network, and each exchange’s withdrawal fees, are in “How to choose a USDT withdrawal network”.
Move what you hold long term to your own wallet: when an exchange suspends withdrawals, money held there can only wait. The difference between a cold wallet and exchange custody is in “Cold wallet vs hot wallet”.

More articles on deposits, withdrawals and transfers are on the crypto topic page.

FAQ

My withdrawal is stuck. What should I check first?

Check whether the withdrawal history shows a transaction ID (TxID). With no transaction ID, the exchange has not yet put the withdrawal on-chain, so contact the sending exchange. With a transaction ID, look it up on a block explorer: if it succeeded on-chain but has not arrived, contact the receiving side.

How long does a withdrawal stay under review?

Most exchanges do not promise a fixed time. Binance says a transaction ID is usually generated within 1 to 30 minutes and to contact support if there is still none after 6 hours; OKX says you can contact support if a withdrawal has been pending for more than 1 hour; Bybit says an instant withdrawal can take up to 15 minutes, and longer when the network is congested.

Why can't I withdraw after changing my password?

It is a security mechanism that gives you time to act if your account is stolen. Binance says 24 to 48 hours, and the restriction cannot be lifted before the period ends; OKX, Bybit and Bitget all apply 24 hours after you change your password or verification method; at Bitget, after you log in on a new device, that device cannot withdraw for 1 hour.

My withdrawal shows as completed, but the other side has not received it. What now?

Use the transaction ID on a block explorer to confirm that the transaction succeeded and that the receiving address and network are correct, then contact the receiving side with the transaction ID. Binance's help page says it cannot help further with a withdrawal confirmed on-chain; you need to contact the platform behind the receiving address.

Can I cancel a withdrawal that is under review?

It depends on the exchange and the status. At Bybit, only withdrawals under review can be cancelled; once the transaction is on-chain, no exchange can reverse it.

What should I include when I contact support?

The coin and network, the amount, the withdrawal time, the transaction ID (if there is one), the receiving address and a screenshot of the withdrawal history. Bitget's help page asks for the transaction ID, the receiving address and a screenshot of the withdrawal history; OKX suggests giving the receiving side the transaction ID, the coin and amount, the receiving address, the withdrawal time and screenshots.